At Vartiq News Network, we are committed to providing transparent, verified journalism and high-quality digital newspaper experiences. Because our digital news feeds, multimedia bulletins, and regional E-Paper editions are accessible instantly upon activation, we have established this comprehensive Subscription & Refund Policy.
1. E-Paper Subscription & Cancellation Policy
a. Instant Digital Delivery
Digital newspaper editions, historical archive issues, and premium articles are delivered electronically and consumed immediately upon subscription activation or purchase of a daily/monthly pass.
b. Cancellation of Recurring Plans
- Subscribers may cancel recurring subscription renewals at any time by visiting their reader profile settings or by sending an email to support@nighwantech.com.
- Upon cancellation, all future auto-debits will cease immediately.
- You will continue to have uninterrupted access to your active e-paper plan until the end of your paid billing period.
c. Pro-Rated Refunds
We do not provide partial or pro-rated refunds for the remaining days of an active subscription month or year once the period has commenced.
2. Non-Refundable Digital Services
The following digital purchases are non-refundable once processed:
3. Refund Eligibility & Exceptions
We understand technical glitches can occur. Full or partial refunds will be gladly approved under the following conditions:
- Duplicate Payment: Your bank account or UPI was charged more than once for the same subscription period due to a gateway error.
- Technical Non-Activation: Your payment was debited, but your subscription pass failed to activate on our servers, and our technical support could not resolve it within 24 hours.
- Extended Platform Outage: Prolonged server downtime on our end that prevented paid subscribers from accessing digital editions for multiple consecutive days.
4. Issue Resolution & Reader Support
Our first priority is ensuring you never miss a daily edition:
- If you experience difficulty opening today's digital paper, our support desk will instantly email you the high-resolution edition PDF or resolve account access.
- Subscription pass validity is automatically extended if our servers undergo scheduled system maintenance.
5. Refund Processing via Razorpay
Direct Source Credit:
- Approved refunds are submitted directly through Razorpay to your original mode of payment (UPI, Net Banking, Credit/Debit Card).
- Refund timeline is typically 7 to 10 working days according to Reserve Bank of India (RBI) payment clearing guidelines.
- You will receive an official refund transaction receipt with an RRN (Refund Reference Number).
6. Subscription & Billing Inquiries
If you have any questions about your subscription pass, payment receipts, or wish to report a duplicate charge, please contact our reader billing desk: